Products that are in stock will be shipped as soon as possible, if not in combination with custom made items. In general, the order will be shipped within 2 working days.
The products below are specially handmade to order, because this takes time and the products are made with care, there are slightly longer delivery times for these products.
The order will always be shipped as soon as possible. The maximum delivery times are shown in the schedule below.
Max 7 working days
French Knitted Words
Max 5 working days
Delivery times are indicated in the maximum number of days it can take to ship the order. It is therefore also possible and often the case that you will receive an order (much) earlier than this period. The delivery time is meant for unforeseen circumstances that require deviation from the normal planning and in busy periods the delivery time can be guaranteed. If items with different delivery times are ordered in one order, the longest delivery time will apply.
- Delivery time
Due to busy or unforeseen circumstances, it may happen that an order is sent later. If the delivery will be much later than planned, you will be notified by e-mail as soon as possible.
- Working days
Working days are from Monday to Friday. Public holidays do not count as working days.
You will always receive a confirmation as soon as your order has been shipped and, if applicable, with the corresponding track & trace code with which you can track the order.
- Order status
Because the delivery times are a bit longer due to manual work, sometimes doubts arise whether the order has arrived correctly. As long as you have received an order confirmation and payment confirmation, you can assume that your order is still being processed. If you have not received (one of) both, please check your spam-filter. If not, you will not receive an update or message between the payment confirmation and the shipping confirmation.
- Specific delivery date
If you need the article for a specific day/date, please mention this right away under "remarks". I try to make sure that the order is shipped on time, but this is not a guarantee!