It is possible that you want to return an order. Probably because you don't like the product or maybe there is another reason why you wouldn't want the order anyway. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason. A statement of a reason is appreciated because with this information we may be able to adjust and/or improve our service, but again this is not obligatory. Below you will find more information regarding return/cancel.
PLEASE NOTE: A return shipment must first be reported so that we can provide additional instructions regarding the return shipment and also know that we can expect a shipment. If available, a track & trace code of the package (if possible) would be desirable. It is also possible to receive a shipping label via Mientje Frobel after which the costs of the shipment will be deducted from the order amount.
Short summary contact details:
WhatsApp: 06 38 71 76 90
- Custom made
Custom made items cannot be returned, these are custom made with specific name/text and colour, unless an item has been delivered that does not conform to the order (e.g. wrong colour or name).
- Cancel placed order
If you have placed an order and wish to cancel it before shipment, please let us know as soon as possible via firstname.lastname@example.org. This avoids unnecessary shipping costs. It is appreciated if a reason can be given for this. We also prefer to give you a wrong delivery address as soon as possible so we can try to adjust it in time.
- Cancel/return sent order
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately €4,-per mailbox package and €6.95 for a regular package in the NL. Shipping costs from other countries are different, please check the " shipping" page for actual shipping costs. If you want to return from abroad it is advisable to arrange a return via Mientje Frobel because of the cheaper shipping rates. If you make use of your right of withdrawal, the product with all delivered accessories and - if reasonably possible - in its original condition and packaging will be returned to the entrepreneur. To exercise this right, please contact us at email@example.com. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can charge you for the depreciation of the product. So treat the product with care and make sure it is properly packed when you return it.
- Exchanging a product?
Would you like to exchange your product? That is not a problem at all. You can contact firstname.lastname@example.org. However, you bear the costs of returning the product yourself.
- I gave the wrong delivery address!
Accidentally passed on a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
- Returns/revocation form
Download the return form/revocation form here. The return form does not have to be used. (only in Dutch)